Love Home Health Care LLC Grievances and

Grievance Procedure

At Love Home Health Care LLC, we are committed to providing heart-centered, professional, and compassionate care. While we strive for superior clinical excellence and a seamless client experience, we recognize that issues may occasionally arise. A Patient/Patron Grievance is a formal process for thoroughly investigating an issue raised, identifying whether action is required to resolve the problem, and implementing measures to prevent recurrence.

Scope of the Grievance Policy

Any patient/client, their support person, family member, visitor, employee, or vendor may lodge a grievance using this procedure as a formal means to:

  • Voice complaints about care, services, or procedures.

  • Resolve disputes concerning staff actions or conduct.

  • Bring attention to possible violations of patient/client rights.

Assurance of Non-Retaliation

Assurance of Non-Retaliation

No person shall be punished, penalized, or retaliated against in any way for using the Patient/Patron Grievance Procedure. Clients are encouraged to use this formal process to express concerns and resolve disputes in a constructive manner.

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Grievance Procedure

Step 1: Making a Grievance

We encourage immediate communication. A grievance can be made in the following ways:

  • Verbally (In-Person or by Phone): Contact the designated Love Home Health Care representative or the Administrator directly.

  • In Writing (Letter or Email): Send a detailed written account of the issue.

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Step 2: Documentation

and Investigation

Upon receipt of a complaint, the process is initiated:

  • Recording the Grievance: The Facility Representative (typically the Administrator) will promptly record the conversation and/or details on a formal Grievance Report.

  • Prompt Investigation: The Administrator will initiate an investigation, which may include interviewing all involved parties (client, caregiver, staff, etc.), reviewing the client's care plan, and examining relevant documentation.

  • Resolution Target: Every effort will be made for a prompt resolution. Love Home Health Care LLC aims to acknowledge receipt of the grievance within five (5) business days and provide a formal resolution or status update within thirty (30) days of receiving the complaint.

Step 3: Communication and Resolution

  • The Administrator will communicate the findings and the proposed resolution to the patient/patron.

  • All communication and investigative documentation will be maintained confidentially with the original Grievance Report in a secure file.

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Contact Information for Love Home Health Care LLC

We encourage your input and welcome the opportunity to address any concerns. Any grievances, comments, and complaints will be addressed directly by the Administrator.

Complete details, a full copy of the Agency’s Grievance Policy and Procedure, and a Grievance Form may be obtained by contacting us.

Please request to address the Administrator directly either:

  • By Telephone: +1 (859) 327-3842

  • By Email: [email protected]

  • In Writing (Please send to): Love Home Health Care LLC 3136 Tiburon Way Lexington, Kentucky 40511

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Connect With Us

Address

Lexington, Kentucky

Email

Phone

+1 (859) 327-3842/+1 (855) 593-5976

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