Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: November 1st, 2025
This Privacy Notice for Love Home Health Care LLC ("Agency," "we," "us," or "our") describes how we might collect, store, use, and share ("process") your Protected Health Information (PHI) and other personal information when you receive our home health services ("Services") or engage with us through our website, marketing, or events.
1. WHAT INFORMATION DO WE PROCESS?
We collect health information that is necessary to provide your in-home care, and contact information needed for scheduling and billing.
1.1 Protected Health Information (PHI) We Collect
The PHI we collect depends on the Services you receive, but typically includes:
Clinical Data: Medical history, symptoms, diagnoses, test results, medication lists, treatment plans for Specialized Conditions (Alzheimer’s, Post-Stroke, etc.), and physician orders.
Demographic Data: Name, address, phone number, email address, date of birth, and social security number.|
Payment & Billing Data: Insurance policy numbers, claims information, and billing records related to your home care.
1.2 Information Automatically Collected (Digital/Website)
Some information is automatically collected when you visit our website or use our patient portal.
Like many businesses, we may automatically collect data related to your device and usage, such as your IP address, browser characteristics, and how you interact with our website. This data is primarily used for security, improving our digital services, and internal reporting.
2. HOW DO WE PROCESS YOUR INFORMATION? (TPO)
We process your PHI primarily to provide, manage, and bill for the in-home care you receive.
We are permitted by law (HIPAA) to use and disclose your PHI without your specific written authorization for the following purposes:
For Treatment: To coordinate and manage your care with other providers. This includes sharing information with your doctor, specialists, physical therapists, and other staff to ensure you receive seamless, specialized care.
For Payment: To get paid for the services we render. This involves sending claims and associated medical documentation to your insurer, Medicare/Medicaid, or other third-party payers.
For Health Care Operations: To run our business, evaluate caregiver performance, manage quality assessment and improvement activities, train staff, and conduct required compliance reviews.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PHI?
We share your PHI in specific situations with involved parties to manage your care and as required to comply with the law.
3.1 Sharing for Care Coordination
With Caregivers: We share necessary PHI with our highly matched caregivers so they can deliver the specific services outlined in your custom Care Plan.
With Other Professionals: We share PHI with the healthcare professionals in your network (e.g., hospital discharge planners for Hospital to Home Care, hospice providers for Hospice services).
With Family/Involved Parties: We may disclose PHI to family members, relatives, or close friends involved in your care or payment for care, unless you object.
3.2 Sharing for Legal and Public Interest
We may share your information without your authorization when legally required, including:
Public Health: Reporting disease, injury, or vital events, and to prevent or control disease.
Health Oversight: To government agencies performing audits, inspections, or licensure reviews of our Agency.
Law Enforcement: To comply with court orders, subpoenas, or to report crimes on our premises or against our staff/clients.
Serious Threat to Health or Safety: When necessary to avert a serious and imminent threat to your health or safety, or the health or safety of the public.
3.3 Sharing That Requires Your Written Authorization
We must obtain your written authorization before using or disclosing your PHI for:
Marketing: Most uses of your PHI are for marketing purposes.
Sale of PHI: Disclosures that constitute a sale of your PHI.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes, we use standard web technologies on our public-facing digital tools.
Like most modern companies, we use cookies and similar tracking technologies (like web beacons) on our website to analyze trends, administer our website, track user movements, and gather demographic information. This data is typically not PHI unless explicitly linked to your medical record through a secure login.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your PHI for the period necessary to fulfill our legal and business obligations.
We will only retain your PHI for as long as required by state and federal laws that govern health record retention (e.g., tax, accounting, and licensing requirements). Once the required retention period expires, we will securely delete, destroy, or de-identify the information.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We keep your PHI for the period necessary to fulfill our legal and business obligations.
We will only retain your PHI for as long as required by state and federal laws that govern health record retention (e.g., tax, accounting, and licensing requirements). Once the required retention period expires, we will securely delete, destroy, or de-identify the information.
1.1 Protected Health Information (PHI) We Collect
Secure Systems: We utilize automated digital systems that are protected by advanced encryption, firewalls, and multi-factor authentication.
Non-Facility Security: Since we do not receive clients in our home office, our staff uses secure, password-protected mobile devices for all in-home charting and documentation, ensuring your PHI is safeguarded even when they are on the road.
Physical Records: Any necessary paper records (which we strive to minimize) are maintained securely at the Agency's central office, locked and accessible only to authorized personnel.
6.2 Organizational Security
Staff Training: All staff and caregivers are rigorously trained on the HIPAA Privacy and Security Rules and the principle that all care must be delivered with the deepest compassion and the highest commitment to confidentiality.
Business Associate Agreements (BAA): We require all of our vendors (e.g., billing, IT support) to sign agreements ensuring they will protect your PHI to the same standard we do.
7. WHAT ARE YOUR PRIVACY RIGHTS?
You have several rights to control how we use and disclose your PHI.
Right to Access: You have the right to inspect and obtain a copy of your PHI. We will provide a copy or a summary, and may charge a reasonable, cost-based fee for doing so.
Right to Amend: You can request that we amend your PHI if you believe it is incorrect or incomplete. We may deny your request, but we will inform you in writing.
Right to Confidential Communications: You have the right to request that we communicate with you about health matters in a certain way or at a certain location (e.g., no phone calls to your work number).
Right to Request Restrictions: You may ask us not to use or share certain PHI for treatment, payment, or our operations. We must agree to your request if it relates to a service for which you have paid out-of-pocket in full, and the disclosure is to a health plan.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI over the last six years.
8. CONTACT AND COMPLAINT INFORMATION
You can reach us directly through email at [email protected] or by phone call, SMS, and WhatsApp at +1 (301) 683-4421 and
+1 (859)327-3842
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Address
Lexington, Kentucky
Phone
+1 (859) 327-3842/+1 (855) 593-5976
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